I am using the mentor template (Brine family) and have a video in the home page banner on desktop. I added a mobile fallback image in the appropriate section.
On phones it is displaying as a freeze frame closeup of one of the video images.
My site for reference is catalystdemo.squarespace.com. Thank you, in advance, for any help you can provide.
Answer by kenwestphal · Nov 29, 2018 at 06:59 PM
This is a bug with Squarespace, you'll want to report this. I've tested this as well and can duplicate the same issue you are having (same template with your same video & image). If you use a YouTube video, the fallback image will appear for .5 seconds before it changing to the video playing instead of showing the mobile / fallback image.
Answer by morphamish · Dec 12, 2018 at 01:55 AM
I'm having the same issue on my Brine site (actual Brine template)
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