Mobile fallback image not loading on mobile devices - Mentor Template

Question

I am using the mentor template (Brine family) and have a video in the home page banner on desktop. I added a mobile fallback image in the appropriate section. alt text

On phones it is displaying as a freeze frame closeup of one of the video images.

alt text

My site for reference is catalystdemo.squarespace.com. Thank you, in advance, for any help you can provide.

Answer 1

Answer by kenwestphal · Nov 29, 2018 at 06:59 PM

@smbowers76

This is a bug with Squarespace, you'll want to report this. I've tested this as well and can duplicate the same issue you are having (same template with your same video & image). If you use a YouTube video, the fallback image will appear for .5 seconds before it changing to the video playing instead of showing the mobile / fallback image.

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Answer 2

Answer by morphamish · Dec 12, 2018 at 01:55 AM

I'm having the same issue on my Brine site (actual Brine template)

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Answer 3

Answer by gregoryryanklein · Feb 20 at 08:09 PM

Was anyone able to solve this problem? I am having the same problem using a Brine template, the mobile fallback was displaying fine and then all of a sudden it just stopped showing up even though it is set up to display

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Mobile fallback image not loading on mobile devices - Mentor Template

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